What’s More Important Than Member Service?

Member service and satisfaction have always been on the front line of fund office priorities. For the modern fund office, though, member service takes on a different meaning as member [...]

You Had Us At “Hello”

When it comes to member service, the first sign of trouble can present a golden moment of opportunity.  Consider this: research shows that customer satisfaction is higher among those individuals [...]

Manage the Relationship with Your Technology Partners

Fund office administrators are accustomed to maintaining long term, strategic relationships for legal counsel, actuarial expertise, investment management and other professional services.  [...]